Personalised Remote Check-In`s
Our Operating Ethos
Technology & Humanity are often seen as opposing forces in modern hospitality. At Algoritmi, we believe they are complementary. With decades of experience in both hospitality and software engineering, we have mastered the art of scaling operations effectively with technology while preserving the essential human touch that defines Japanese omotenashi.
We believe that a warm, personal environment is at the core of our offering. Autonomous, unmanned solutions often feel cold and unwelcoming, and we reject that approach. Instead, we specialize in finding the right balance between efficiency and humanity, creating operations that are scalable yet deeply personal.
The Human is in the Loop
Starting from First Principles
Our solutions are rooted in first principles thinking. We analyze our operations by breaking them down into their irreducible components and tackling each with tailored solutions. This approach allows us to address challenges at their core, ensuring that our systems are both effective and aligned with our values.
Introducing Remote Check-In
One of our first innovations addressed inefficiencies in the guest check-in workflow. As we expanded to multiple branches, staff often spent 5–10 minutes traveling between locations to assist with guest check-ins. At times, back-to-back arrivals meant multiple round trips, creating significant unplanned travel time.
To solve this, we developed a remote check-in system. This video-call-based solution allows staff at our central home base to assist guests remotely. Importantly, the video approach reinforces our commitment to being human-first by maintaining a personal connection during the guest’s first interaction with us.
This solution eliminated wasted travel time while preserving the warmth of our service. As additional branches came online, the system scaled effortlessly, enabling sustainable growth without compromising on the guest experience.
Injecting Observability
To maintain high-quality service across multiple branches, we developed the Panopticon dashboard that gives our area leads the “eyes and ears” they need to oversee every location. These tools allow them to monitor and manage operations in real time without needing to be physically present. We focus on:
- Real-Time Monitoring: Dashboards provide a comprehensive overview of on-site activities across all branches, giving area leads the situational awareness needed to stay in control.
- Proactive Actions: Integrated tools allow area leads to interact directly with on-site staff and even hardware, enabling immediate issue resolution and seamless coordination.
Hospitality is dynamic and requires constant adaptation to meet guest needs. By providing real-time insights, we empower our staff leads to make informed decisions about resource allocation, task prioritization, and staff direction—all from a central location.
This approach enables us to maintain the highest standards of service across all branches
without requiring additional staff or leads to be stationed at sites, allowing them to focus more on
delivering the personal touch our guests expect.
The Path Forward
At Algoritmi, we believe this model represents a sustainable way to scale hospitality operations while preserving the warmth and care that define exceptional service. By starting from first principles, balancing efficiency and humanity, and maintaining a human-in-the-loop approach, we’ve created a system that aligns modern scalability with the timeless values of omotenashi.
This is just the beginning. As we continue to grow, we remain committed to using technology to enhance—not replace—the human connection that makes our hospitality truly exceptional.
